Returns Policy

Shop with confidence at My Layby

With our 30 Day Money Back Guarantee, if you receive damaged, defective or the incorrect item(s) from us, you may return the product(s) within 30 days of delivery at no cost to you. Simply contact our friendly customer service team via email at customerservice@mylayby.co.nz or phone 0800 695 292 to assist you further.

Once we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund, including shipping and handling.

Please choose carefully when ordering on My Layby. Once you have ordered the item, you have committed to the purchase unless you have good reason to cancel. Under the New Zealand Consumer Law, you are only entitled to a refund in the event of a major product failure - not if you simply change your mind or you later discover that you picked the wrong colour or the item doesn't fit.

You are entitled to a refund if the item you purchased is: not of acceptable quality, does not match the description, does not match the sample or demonstration model shown to you.